Getting started with Wildz is straightforward once you know the steps — this guide walks you through each one. Whether you are a seasoned gambler or a complete beginner, this guide covers registration, bonuses, payment methods, and troubleshooting common issues.
What You Need First
- A valid email address and a mobile phone number for verification.
- A government-issued ID (passport, driver’s license, or national ID card) for identity verification.
- A proof of address (utility bill or bank statement dated within the last 3 months).
- Access to a supported payment method (credit/debit card, e-wallet, or prepaid voucher).
- A stable internet connection – the platform is fully mobile-optimized and works as a progressive web app.
- You must be at least 18 years old (or the legal gambling age in your jurisdiction).
How to Sign Up
- Visit the casino website and click the “Sign Up” or “Register” button.
- Fill in the registration form with your personal details: full name, date of birth, email, phone number, and home address.
- Create a unique username and a strong password (mix of letters, numbers, and symbols).
- Select your preferred currency and, if available, enter any bonus code.
- Agree to the terms and conditions and confirm that you are of legal age.
- Submit the form and check your email for a verification link – click it to activate your account.
- Log in and complete the Know Your Customer (KYC) process by uploading your ID and proof of address.
After approval, you can make your first deposit and claim the welcome bonus.
Calculating Your Bonus
The welcome bonus typically offers a 100% match up to €500 with a 35x wagering requirement on the bonus amount. Here is a detailed example:
- Deposit: €100
- Bonus received: €100 (100% match)
- Total balance: €200 (deposit + bonus)
- Wagering requirement: bonus × 35 = €100 × 35 = €3,500
You must wager the total of €3,500 on eligible games before any winnings from the bonus can be withdrawn. Slots usually contribute 100% to wagering, while table games may contribute less (e.g., 10-20%). Always check the game contribution percentages in the terms.
If you deposit €500 (the maximum bonus), the calculation is:
- Deposit: €500
- Bonus: €500
- Total: €1,000
- Wagering requirement: 500 × 35 = €17,500
Keep in mind that winnings from Curacao-licensed casinos may be subject to local income tax, depending on your country of residence.
Security Overview
The casino uses 128-bit SSL encryption to protect all data transmissions. Two-factor authentication (2FA) is available for an extra layer of security on your account. All games are regularly tested for fairness by independent auditors. The platform is licensed by the Government of Curacao. Important: Always enable 2FA and never share your login credentials.
Payment Methods
| Method | Min Deposit | Max Deposit | Withdrawal Time |
|---|---|---|---|
| Visa | €10 | €5,000 | 1-3 business days |
| Mastercard | €10 | €5,000 | 1-3 business days |
| Skrill | €10 | €10,000 | Up to 24 hours |
| Neteller | €10 | €10,000 | Up to 24 hours |
| Paysafecard | €10 | €100 | Not available for withdrawals |
| Bank Transfer | €20 | €50,000 | 3-5 business days |
Deposits are instant; withdrawals are processed within 24 hours after approval. E-wallets are the fastest withdrawal method.
Fix It Fast
- Login issues: Click “Forgot Password” to reset via email. Ensure caps lock is off.
- Deposit not credited: Check bank statement. If deducted but not credited, contact support with a screenshot.
- Withdrawal pending too long: Verify KYC documents are submitted and accepted. Withdrawals can take up to 3 days for first-time.
- Game not loading: Clear browser cache or try a different browser. The PWA can be launched from the home screen.
- Bonus not applied: Ensure you entered the bonus code and met the minimum deposit. Contact live chat if needed.
- Account locked: This usually occurs after failed login attempts. Contact support to unlock.
Worth Knowing
For the best return-to-player (RTP), focus on online slots with RTP above 96%, such as Blood Suckers (98%) or Starburst (96.1%). Table games like blackjack (using basic strategy) offer RTPs up to 99.5%. Avoid keno and scratch cards, as they typically have lower RTPs (around 90-95%). Always check the game info before playing.
Common Questions
How long does the verification process take?
Verification usually takes 24 to 48 hours after submitting your documents. In some cases it may take longer.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in the responsible gambling section of your account.
Is there a mobile app?
The casino offers a mobile-optimized website and a progressive web app (PWA) that you can add to your home screen from the browser – no download from app stores is required.
What currencies are accepted?
You can deposit and play in EUR, USD, CAD, NZD, and several other currencies. Check the cashier page for the full list.
How do I withdraw my winnings?
Go to the cashier section, select withdrawal, choose your method, enter the amount, and confirm. You may need to verify your identity first.
Are there any withdrawal fees?
The casino does not charge fees, but your payment provider might. E-wallets are usually free.
What happens if I don’t meet the wagering requirement?
The bonus and any winnings from it will be forfeited after the expiry period (usually 30 days). Always check the terms.
Can I cancel a withdrawal?
Yes, as long as it is still pending. Go to the withdrawal history and select “Cancel”. The funds will return to your casino balance.
Is my data safe?
Yes, the casino uses SSL encryption and follows strict data protection policies. Your personal and financial information is secure.
This guide should help you navigate through the first steps and beyond. Remember to gamble responsibly and have fun.